Service
If Your Machine isn’t Working, Neither are You
We’ve all heard that time is money, and your business proves it every day. From mining to aggregate, construction to the quarry, forestry to roadbuilding, the reliability of your equipment is key to your bottom line. Let Modern Machinery be part of your team that keeps the machines you count on running at top performance with minimal downtime. We have the tools and the talent to diagnose, adjust, and repair your equipment right the first time and get you back to work. Our business is helping to keep your business up and running.
Product Support Team
Dealership Service Offers Value Advantage
We know that you have options when it comes to your maintenance and repair needs. Our mission is to prove that you can trust Modern Machinery to provide the value advantage that can only be found in our OEM dealership service departments. We believe that our in-depth machine knowledge, factory-trained and experienced technicians, specialized tooling and diagnostic equipment, and our access to OEM factory technical and warranty support allow us to offer the best possible value for the dollars in your maintenance budget. Add to that our extensive fleet of fully equipped service trucks and the unmatched support of our parts department behind every repair – it all makes Modern Machinery the clear choice for the service and repair of your equipment.
OEM Trained Technicians
Modern Machinery has more than 130 technicians to serve you, each with a wealth of knowledge, training, and experience. We also have nearly 80 field service trucks and 11 locations to ensure our technicians are just a phone call away.
OEM Factory Support
In addition to our extensive resources, Modern Machinery also has the backing of our OEM manufacturers for technical support, warranty coverage, and ongoing product updates and improvements – all to keep you and your equipment working.
Dealership Team
Modern Machinery is not a dealership with separate Service, Parts, and Sales departments – we are a dealership team, working together to give you a valuable advantage that no one else can offer.
You’re Not Just Hiring a Technician – You’re Hiring a Team of Product Support Experts
Of all the advantages that Modern Machinery product support can offer you, our people make the difference. We are confident that our technicians will impress you with their knowledge and capabilities, but we don’t stop there. Our technicians are backed by our expansive parts warehouses and responsive parts personnel. Product support representatives are always available to help with your ongoing parts and service needs. Our supervisors and service managers stand ready to help with any job and offer their extensive resources and experience – most of them have been top-level technicians themselves. We also have our own in-house technical support available to assist when needed. You genuinely don’t just get a tech – you get a team!
Service FAQs
Frequently Asked Questions
Does Modern Machinery offer field service?
Yes, Modern Machinery has almost 80 fully equipped service trucks ready to travel to any machine. You don’t get to choose where your equipment breaks down, from the side of the highway to the most remote locations and everywhere in between. Our technicians will come to you if you can’t get your machine to us.
How do I determine if a shop or field repair is better for me?
There are several variables to consider when deciding whether to bring your machine into a shop or have a field tech come to your job site. Contact your local service department or PSSR, and they will be glad to discuss your options and provide cost and time estimates. We want to help you make the best decision for your situation.